Life Care Center of Columbia, a skilled nursing and rehab facility in Tennessee, recently received the 2019 Bronze National Quality Award from the American Health Care Association and National Center for Assisted Living.
The award honors facilities across the nation that have demonstrated their commitment to improving quality of care for seniors and persons with disabilities. It is the first of three tiers of recognition (Bronze, Silver and Gold) by AHCA/NCAL and requires a detailed application process submitted to a board of examiners for review.
Applicants develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. They must also demonstrate their ability to implement a performance improvement system.
Life Care Center of Columbia focused its efforts on two areas. They implemented root cause analysis into their quality assurance performance program in order to expand their problem solving approach, and they adopted a system to help anticipate skin integrity issues in order to improve overall skin care within the facility.
“This bronze award validates the effort that is given each day by our dedicated team members,” said Brandon Whiteside, executive director at the facility. “Providing quality care is at the core of what we strive for daily. We will celebrate this great honor and strive to continually meet and exceed the expectations of our customers.”
The Bronze National Quality Award will be presented formally during AHCA/NCAL’s 70th Annual Convention and Exposition, Oct. 13 – 16, in Orlando, Florida.
Implemented by AHCA/NCAL in 1996, the National Quality Award program assists providers of long-term and post-acute care services in achieving their performance excellence goals.